Ground shipping in the US typically takes 7-10 business days. Please note, during particularly busy periods ground shipping may take between 2 and 3 weeks. Standard shipping outside the US typically takes 4 weeks or more.
We ship to many international locations. Canadian and International orders please send your order information along with your shipping/billing information to [email protected] Shipping rates vary on international orders and are invoiced via email.
Real Science-4-Kids Guarantee
If you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for a replacement or a refund.
If it is within 30 days of delivery, please fill out our returns form Here. If it has been over 30 days since your purchase, send us an email at [email protected] and we will try our best to resolve the issue. Please understand that if it has been past 30 days of receipt we may not be able to honor a refund, although we will try our best to accommodate your concerns.
Please be sure to review your materials when you receive them to ensure the smoothest customer service experience.
If you need to return an item, please fill out our return request form below. We will respond quickly with instructions on how to return items from your order.
You may return most new items within 30 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error and you received an incorrect or defective item. Please note that there are no refunds for digital products.
If it is within 30 days of delivery, please fill out our returns form below. If it has been more than 30 days since delivery, please send us an email at [email protected] and we will do our best to resolve the issue.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, sometimes you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).